Evidence collection in GetCybr

Evidence collection is one of the first places MSPs either gain leverage or create admin overhead.

The goal is not to collect everything. The goal is to collect the right evidence, from the right systems, at the right cadence.

What counts as evidence

Evidence is any record that helps demonstrate a control is designed, implemented, or operating as intended.

Examples include:

• configuration screenshots
• policy documents
• ticket records
• user access reviews
• asset inventories
• vulnerability or patching outputs
• vendor due diligence records
• change management records

Start with a narrow set of sources

Most teams move faster when they begin with a small number of dependable evidence sources, such as:

• Microsoft 365
• cloud environments
• endpoint tooling
• ticketing systems
• policy repositories

If you try to model every source at once, rollout slows down and quality drops.

Define ownership early

For each evidence type, decide:

• who owns it
• where it lives
• how often it should be refreshed
• what “acceptable” looks like
• what happens if it is missing or stale

That prevents the classic MSP problem where evidence exists somewhere, but nobody can produce it when a review starts.

Best practice for MSP delivery

For MSPs, evidence collection should support a repeatable client workflow.

That usually means:

1. define a standard evidence set per framework or service line
2. allow client-specific exceptions only where necessary
3. make review cadence part of the operating process
4. tie evidence gaps to remediation work, not just documentation notes

What to avoid

Avoid these common mistakes:

• collecting documents with no control mapping
• relying on one consultant’s memory
• storing evidence in too many disconnected places
• refreshing evidence only when an audit is close
• treating screenshots as a substitute for operational process

Good first rollout pattern

A practical first rollout looks like this:

• pick one framework
• define the top evidence sources
• assign owners
• set a monthly or quarterly review cycle
• track missing evidence as a remediation item

That gives you a workflow your team can actually maintain.